You will be notified by e-mail with your order confirmation and courier services will provide the tracking number on WhatsApp once your order has been shipped.

FREE shipping in United Arab Emirates requires a minimum order amount of 300AED.

Orders placed before 12PM in UAE will be delivered within one day without any shipping fees.

If you need to change or cancel your order, please contact us immediately.

Any malfunction in materials and workmanship during the warranty period of your watch will be repaired free of charge with the presentation of the warranty certificate and timepiece. Any damage resulting from inappropriate use is excluded from the warranty, as is the battery, crystal, and wear to the case and strap or bracelet.

Please contact us for this stating you need the instructions manual of your Luminox.

Depending on use and wear, leather bracelets usually last between 6 and 18 months. It is also important to pay attention to the hygiene aspect, because the leather strap is exposed to your sweat, bacteria and dirt every day. We therefore recommend replacing the leather bracelet at least every 18 months.

A battery can last between two and ten years, depending on the type of watch, the capacity of the battery, the size and weight of the hands and the energy required for the various functions of the movement. For example, a chronograph uses more energy than a watch that only shows hours and minutes. Some Luminox watches give a signal when the battery is almost exhausted: As soon as the second hand jumps in 4-second intervals, it is time to have the battery replaced by a Luminox-certified watchmaker. Even when this stage is reached, the watch will work for one to three weeks before it stops completely. Please note that the battery is not covered by the manufacturer’s warranty.

Luminox watches have a water resistance of 100 to 500 meters, as indicated on the back of the case.
However, this is no indication of the potential for loss of water resistance over time. Please note that temperature differences and external influences such as solvents, cosmetics, dust and vibrations such as shocks or sudden movements can have a significant impact on the water resistance. Occasionally, the crown or the watch glass may be shaken without leaving any visible traces, but the movement may be damaged and the water resistance may deteriorate.
It should also be noted that seals and sealing systems are affected by wear and aging. This applies, for example, to the sealing rings around the glass, around the crown and the back of the case. In addition, not all types of wristbands are suitable for underwater use. With the exception of a rotating bezel, the moving parts of the watch (crown, pushers, etc.) should not be operated under water. Before wearing the watch underwater, make sure that all moving parts are fully engaged. A threaded crown in particular must be screwed in tightly. After wearing it in water, the watch must be rinsed, cleaned and dried with clear, fresh water.
Never open the watch case yourself. The water resistance should be tested regularly, at least once a year, by an official Luminox partner.
Most waterproof watches are tested according to the international ISO-2281 standards. Only special diving watches (like the Luminox 1500 series) are tested according to the much more rigorous ISO-6425 standards. We recommend the following degrees of water resistance for certain activities in or near water:
Splash water: 3 atm (30 meters)
Activities on the water surface: 5 atm (50 meters)
Swimming / snorkeling: 10 atm (100 meters)
Diving: 20 atm (200 meters), we recommend a crown with a rotating thread. Deep sea diving: special tests required according to ISO 6425.

Quartz movement:

The typical rate deviation of a quartz movement is between -0.5 and +0.7 seconds per day. External influences such as vibrations or sudden temperature changes can impair the accuracy of a quartz movement.

Mechanical movement:

The accuracy of the watch depends on the movement and the habits of the wearer and can therefore vary greatly. The average rate deviation is between -10 and +40 seconds per day.

The materials we use at Luminox are carefully tested to avoid allergic reactions. For customers who react to stainless steel, we recommend watches made of titanium or plastic.

Luminox watches are produced in a clean room with a controlled relative humidity of 45% to prevent fogging. Under certain circumstances, however, water may condense inside the watch due to the natural humidity.
This can happen if the watch is exposed to extreme heat or cold within a short period of time, for example if the watch is first illuminated by the sun and then worn while swimming or under a cold shower, or if you fall down while skiing and the watch glass comes into contact with cold snow.